In response to Mint on Card’s announcement that Asleep Eidolon had found Lady Saiyuki had modified a Pear head and claimed it as her original creation, Lady Saiyuki posted an explanation/slagged Mint on Card’s customer service on her homepage/blog:
New update: Thanks to the many many people that have contacted me in support, you are all a treasure to me and I promise to answer each and everyone of you back soon, I hope you understand and will be patient *hugs*
also…it’s very true I did order from moc…but what Lindsey from moc totally failed to mention was this… here is a word for word quote from the email I sent to moc as soon as the dolls arrived to me:
a person named Jim chan answered my email saying Lindsey was out of town but that she would get back to me…Lindsey never got back to me on the mismatched resin problem with the dolls that were sent to me (as she obviously did not care that I was unsatisfied with the quality I was sent)…but she did get back to me on another question I had…but she completely ignored the fact that I had a problem with my order…
ae also never got back to me even though Jim chan said he was going to forward my “concerns” to ae…but obviously they did not care enough about the complaint to even acknowledge it…
and for anyone who knows me…mismatching dolls really kind of piss me off and I end up never keep them (only made the exception like once)(hence why 90% of my personal dolls are Volks or mine…as their aren’t very many companies that seem to care about the quality they send out, like AE)…so I passed off all of them to people I’ve met at conventions as they did not care or mind that they were mismatched and I sold them for less than I paid for them due to the mismatching…I even gave one away to a dear friend of mine as a small thanks for watching my house for over 2 and 1/2 months while I was gone…
but I have contacted one of the people I sold the dolls to and she has agreed to send me a head for comparison pics with my prototype (I will have up as soon as I have both heads in my possession)…so I will have side by side comparisons to shove in the faces of the slimball accusers and I will demand an public apology for the False slanders and attempts to WRONGFULLY defame my name…
(Screencap)
When informed of this post, Mint on Card sent the following response:
Hi Nicolle,
Thanks for the additional info.
> Also LadySayuki posted this on her front page:<snip>
I was out of town when she emailed her complaint + question. I was away dealing with a family issue which I posted about on our News page, (without any details, I’m a private person). Jim was answering emails at the time. Here was his reply to her:
————————————————————————————-
From: Mint On Card, Inc <email address redacted>
To: Natalie Wood <email address redacted>
Sent: Oct 26 ’09 16:46
Subject: Re: Your Order has Shipped!
Hello Natalie,
Lindsey is currently out of town. When she gets back she will be able to answer your Dragon Doll question. Meanwhile I will forward your concerns to AE.
Thanks,
Jim Chan
Mint On Card, Inc.
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I replied to Natalie once I was back in town answering her question about DragonDdoll. I had the understanding that she simply wanted AE to know her disappointment, and since Jim had already told her that he was forwarding what she said to AE I didn’t realize that I needed to also tell her the same thing. I personally packed her order and I did not see a difference in resin color. My office does not have the best lighting, so it’s entirely possible that the resin was slightly off and I simply couldn’t see it. No one else who received dolls from that shipment had issues with the resin though, in fact, we’ve never received an AE resin complaint before, (or after), Natalie’s. Natalie did not supply any pictures of the resin, and did not make any requests, (such as new heads, a refund, etc.), had she I would have gladly discussed it with her. After I replied to her DragonDoll question I did not hear from her again.
The post that was left on the MoC News page was at the request of Asleep Eidolon, we mentioned LadySaiyuki’s purchase of the Pear doll from us because it was relevant. As stated on the News post, her order was placed in July, but it did not ship until October, (it was a pre-order). The production time was unusually long for AE, they were surprised by response to the Free Head Event and were not prepared for so many orders. Natalie placed her order on July 22nd, on July 31st I submitted it to AE, we received her order on October 13th, and after receiving the remainder of her payment we shipped her order out on October 16th.
After we posted AE’s announcement we fully expected an email from LadySaiyuki claiming the legitimacy of her doll, which we would have translated into Chinese and emailed to AE, but we haven’t been directly contacted by her. Instead she decided to leave a nasty post on her website, which she certainly has the right to do, but it was not constructive or professional. As of right now LadySaiyuki has decided not to plead her case directly to Asleep Eidolon, and ultimately that will be the only possible way that AE will revoke their accusation. Despite the things she has said about MoC, we are still willing to forward anything she may like to say to Asleep Eidolon.
You are welcome to post any of the above publicly. If you need any additional info from me, (I have all of the emails related to the AE order + the order statements), please feel free to contact me.
-Lindsey
Email addresses in the above have been redacted to protect the privacy of those concerned (and to keep the spambots away).
“Mint On Card, Inc” <email address redacted>
